Productized · Automate
The same question, answered fifty times a week.
An agent trained on your docs, your policies and your tone. It handles the repeat volume and escalates anything that genuinely needs a human.
It knows your answers.
Trained on your documentation, FAQs and the way your team actually phrases things, so replies sound like your business rather than a help centre.
- Trained on
- Your docs and policies
- Tone
- Matched to your team
It knows when to stop.
Escalation rules are yours to set and change. Anything outside them goes to a person with the full conversation attached, not a ticket number.
- Escalation
- Rules you set
- Handoff
- With full context
It works where your customers are.
Web chat, SMS and messaging channels feed a single inbox, so your team stops switching tabs to find out what was already said.
- Channels
- Chat, SMS, messaging
- Inbox
- One, not four
Usually a fit if
- Your team answers the same handful of questions every day
- Response times slip when volume spikes
- Support is pulling people off higher value work
Tell us what your team keeps getting asked.
Thirty minutes with the founders. We will tell you what we would do about it, and whether we are the right team for it.